Privacy Policy

Introduction

At EasyCarnet, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Sign up for our newsletter
• Request a quote
• Contact us for support
• Complete forms on our website

This information may include:

• Name and contact information
• Phone numbers and SMS consent preferences
• Billing and payment details
• Business information
• Carnet application details

SMS Messaging Data

When you provide your phone number through our forms, we collect:

• Your mobile phone number
• Your explicit consent to receive SMS messages
• Timestamps of when consent was provided
• SMS delivery status and engagement metrics

By providing your phone number, you expressly consent to receive SMS text messages from EasyCarnet regarding your carnet application status, important updates, and support communications. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed

How We Use Your Information

We use the information we collect to:

• Process your carnet applications
• Communicate with you about our services
• Send SMS messages regarding application status, shipment tracking, and time-sensitive updates
• Provide customer support via SMS when you opt-in to text communications
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

SMS Data Sharing

We share your SMS data only with trusted third parties who help us deliver our SMS services:

• SMS Service Providers: We use third-party SMS platforms (such as Twilio) to send text messages. These providers have access to your phone number solely for message delivery purposes.
• Customer Support Tools: When you engage with our support team via SMS, your messages may be stored in our customer support systems.
• Analytics Services: We may share anonymized SMS engagement data with analytics providers to improve our communication effectiveness.

We do not sell, rent, or share your phone number with third parties for their marketing purposes. All SMS service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to our use of your information
• Withdraw consent
• Data portability

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@easycarnet.com
• Phone: (856) 386-7523